How do we safe guard your information?

 

When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address. When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.

Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.

Consent

 

How do you get my consent? When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only. If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

How do I withdraw my consent? If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at any time, by contacting us at bellaplanshelpdesk@gmail.com or mailing us at:
Bella Plans
341 NW Second Street
Lawton, OK 73501

Disclosure

 

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

Shopify

 

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you. Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.

Payment:
If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.

PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
For more insight, you may also want to read Shopify’s Terms of Service ( https://www.shopify.com/legal/terms) or Privacy Statement (https://www.shopify.com/legal/privacy).

Third-Party Services 

 

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us. However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.

For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.

In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

As an example, if you are located in outside of the United States and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.

Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

Links

 

When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

Security 

 

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

Cookies

 

Here is a list of cookies that we use. We’ve listed them here so you that you can choose if you want to opt-out of cookies or not.

• _session ID, unique token, sessional, Allows Shopify to store information about your session (referrer, landing page, etc.).
• _Shopify_visit, no data held, Persistent for 30 minutes from the last visit, Used by our website provider’s internal stats tracker to record the number of visits
• _Shopify_uniq, no data held, expires midnight (relative to the visitor) of the next day, Counts the number of visits to a store by a single customer.
• cart, unique token, persistent for 2 weeks, Stores information about the contents of your cart.
• _secure_session_id, unique token, sessional
• storefront_digest, unique token, indefinite If the shop has a password, this is used to determine if the current visitor has access.

Age of Consent

 

By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

Changes to this Privacy Policy

 

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

Questions & Contact Information

 

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at bellaplanshelpdesk.com or by mail at
Bella Plans
(Re: Privacy Compliance Officer)
341 NW Second Street
Lawton, OK 73501

Shipping Policy:

 

Got an eye on something and wondering when it could arrive on your doorstep? Already placed an order and dying to know how soon you’ll be able to unbox it? We want to get it in your hands and closet as fast as possible! Here’s what you can expect once you’ve placed your order. Bella Plans’ biggest goal is to serve our customers well and do everything we can to make sure you’re fully satisfied with your order.

Once your purchase is complete and payment has successfully processed, your order immediately enters our system. Within (2-3 business days), our amazing processing team will hand pack your order and get it ready for shipment. Once it’s all packed up and ready to go, your order will be sent to you via (UPS).

Standard shipping is generally the default and will be automatically selected as your shipping method unless you select a different option before completing your purchase.

If you need your order by a specific date, please contact us! Our team is always ready to assist in helping you decide which shipping option is best for you.

Please understand that we cannot be held responsible for packages that show they were delivered by the carrier but cannot be located at your residence. Please contact your local (UPS) store to investigate the situation if this occurs. In the event that a package is undeliverable and returned to us, we will contact you immediately to determine the correct address, but please note that you will be responsible for the additional shipping charges.

Your address must be verified in our system before we can ship it. To prevent delays, be sure to double check your address and street designations before completing your order (i.e., NW/NE/SW/SE, apartment number, etc.). If the address does not authenticate in our system, we will contact you within (2-3 business days) for the correct address; please be aware that this will delay your shipment.

Holidays/Peak Periods/Sales:

 

Due to the high influx of orders received during peak times, orders may experience delays in processing. Please allow us (4-5) business days to process your order during these times. Carriers may experience delays in delivery during peak shipping periods.

Tracking Information:

 

Once your order has been shipped, you will receive an email notification containing your tracking information. Please allow 1-4 business days for your tracking information to update. If the shipment seems to be taking longer than it reasonably should, please contact your local (UPS) regarding your order.

Hassle-Free Returns

 

Our greatest goal is to serve our amazing customers well and do everything we can to make sure you’re happy with your order. So, we’ve worked hard to come up with a hassle-free, no- headache returns system!

How to Start a Return:

1. Read our Return Policy below and make sure your item is eligible for return.
2. PrintacopyofourReturnForm(includealinkhere)andfillitoutcompletely.
3. Pack your item, return form, and receipt with your choice of packaging and send it back.
4. via your carrier of choice to the following address:
   Bella Plans
   341 NW Second Street
   Lawton, OK 73501
5. We’ll process your return and issue your store credit within (5-7) business days!

Return Policy

 

• Please note that we cannot issue refunds for returned items. Items can only be returned for store credit.
• The following items are FINAL SALE and cannot be returned to us: monogrammed items, custom items, graphic tees, holiday items, swimsuits, jewelry, sunglasses, leggings, hats, scarves, final sale/clearance items, any items discounted greater than 25% by coupon code
• Shipping is non-refundable unless we made an error All returned items MUST have the original tags still on them. Returned items MUST be unworn and unwashed; any stains, spills, or odors (including deodorant, pet hairs, cigarette smoke, makeup, perfume, etc.) will deem the item ineligible for return and we will send the item back to you (subject to additional shipping charges).
• Shoes must be returned in the original shoebox, and packed into an additional box for protection. Please do not place labels on the original shoebox. We cannot accept a shoe return otherwise.
• Refunds will be issued in the original form of payment. If this is not possible, we will issue store credit for the amount.
• Returns must be received by our warehouse within (30) days of delivery to you. Please consider transit times when choosing your carrier and shipping method – we recommend allowing 5-10 days.
• (your company name) cannot be responsible for damages caused by incorrect sizing or improper care and handling.

Processing Time

 

Please allow (4-5) business days to process your return once we receive it. Once we process a refund, please allow (7-10) business days for the amount to post to your original form of payment. In the event of store credit, we will email you a code to use on your next purchase!

Exchanges

 

Due to limited quantities, we do not offer formal exchanges; if you’d like to exchange for size, we recommend purchasing the correct size then returning the incorrect size. You may also include on your return form that you’d like store credit, then use your store credit to purchase the correct size once we receive your return. We cannot guarantee that the correct size will still be available in this timeframe.

Store Credit

 

If you choose to receive your refund in the form of store credit, we will email you a code that can be used towards your next purchase. Please be aware that we cannot retroactively apply store credit to a completed order; in other words, if you place an order and do not use your credit, we cannot go back and apply it to the order. Please contact us if you’re experiencing any issues with your store credit!

Coupon Policy:

 

Coupons can be used on regular priced items ONLY. If an item is on sale or there is a site wide sale happening (for example Black Friday) coupons CANNOT be used. 

If you have a regular price item and a sale item in your cart the discount will only come off of the regular priced item. This applies to ALL coupon codes including but not limited to forever codes for existing customers. In the event that there is a glitch or technical error that allows the coupon to be used on a sale item we do reserve the right to cancel the order.

Order Updates/Changes/ Cancellations

 

Order Updates + Changes: We are unable to update orders after they have been placed. You can however request to cancel the order and then place the order again to make the any necessary changes.

Order Cancellations: You have 24 hours to cancel your order UNLESS it is 3rd party merchandise that goes into production as soon as the payment clears.

3rd Party Shipping: Our merch will arrive separately from the rest of your order. It is fulfilled by a 3rd Party and is totally MADE TO ORDER.
Shipping and production times are listed on EACH item on the details tab. It is your responsibility to look at this before making your purchase.
Please note that as soon as your order is placed it CAN NOT be cancelled as the order goes into production as soon as the payment clears.
If you have questions or concerns about this please reach out to our Customer Service at bellaplanshelpdesk@gmail.com

Reshipping due to address error: We definitely understand that mistakes happen. However, we do not refund or reship due to the incorrect address being entered.
When an order is placed and then shipped emails are sent out with the shipping address to the email that you have provided on our website.
We ask that you take the time to review these when they arrive to ensure that you have entered the correct information.

In the event that the wrong address does slip through the cracks you have the following options:

1. Contact the USPS and see if you can intercept the package before it is delivered or arrange for it to be picked up by the mail carrier.
2. If the address does not exist you can wait for it to be returned to our office. Once it is returned you have the option to pay additional shipping (current shipping rate) and have it mailed back to you with an updated address.